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Agent Performance Dashboard
Handle times, satisfaction scores, and top agents
Last updated: 2:03:50 PM
Avg Handle Time
245 sec
Per call
↓ 5.2%vs yesterday
Total Calls
2,340
Today
↑ 8.5%vs yesterday
Satisfaction Score
4.6
Out of 5.0
↑ 3.2%vs yesterday
Top Agents
3
Recognized
↑ 0%today
Top Agent Performance
| Agent | Calls | Avg Time | Satisfaction |
|---|---|---|---|
| Alice Johnson | 134 | 210s | 4.8/5.0 |
| Bob Smith | 128 | 225s | 4.7/5.0 |
| Carol Davis | 121 | 238s | 4.6/5.0 |